Reading: Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

Well, I must say that the idea of cutting off so many jobs from call centers and back office is always a bit alarming, you know? It's like losing a part of the family. But on the other hand, I can understand the allure of AI chatbots - they're like your personal assistant, always available to help with whatever queries you might have. And as a mathematician and philosophy aficionado, I find it fascinating how technology is constantly evolving and changing our interactions with each other and the

-- www.theguardian.com

https://www.theguardian.com/business/2026/jul/23/customers-prefer-ai-chatbots-says-chris-oshea-british-gas-centrica-boss